Our policies

AusHealth has a range of policies relating to privacy, quality, safety, environment, diversity, modern slavery and business continuity. To obtain the latest version of any AusHealth policy, please contact Compliance Manager Jyoti Chatta at jchatta@aushealth.com.au

Our accreditations and certifications

We are certified by a number of independent bodies:

Revenue Cycle Management Services and Debt Collection Services

AusHealth is certified to AS/NZ ISO 9001 standards.

• AusHealth is a member of the Healthcare Financial Management Association.
• Insurance: AusHealth holds appropriate workers’ compensation insurance, public liability insurance, professional indemnity insurance and products liability insurance.
• Risk management: AusHealth’s risk management system operates in line with the AS/NZS ISO: 31000.
• Contract management: AusHealth’s contract management methodology aligns with the principles of CMS, an ANSI-approved (contract management) standard.
• Industry participation policy: AusHealth complies with state based industry pParticipation policies and any supporting procedural and reporting requirements.
• Cultural responsiveness and accessibility: AusHealth has a diversity policy in place that strives to create and foster a supportive and understanding environment in which all individuals realise their maximum potential within AusHealth, regardless of their differences.
• Social: AusHealth is a registered charity and all profits earned from its commercial operations are invested into medical research development and commercialisation. Since its inception in 1985, AusHealth has provided more than $50 million in profit to commercialise new medical technologies.
• Records management: AusHealth complies with all privacy and security requirements of records as per state government principles, legislation and standards including AS ISO 15489 ‘Information and Documentation – Records Management’.
• Customer satisfaction: AusHealth has adopted industry best practice and benchmarked its process against the Australian Standard AS ISO 10002-2006 ‘Customer satisfaction – Guidelines for complaints handling in organisations’.
• Modern slavery: AusHealth aligns with all applicable modern slavery laws, statutes and regulations are adhered to including but not limited to the Modern Slavery Act 2018 (Cth).

Clinical Coding Services

AusHealth clinical coders/health information managers provide complete and accurate diagnostic and procedure codes for all inpatient episodes of care in accordance with the relevant classification conventions, standards and rules, including:

• ICD-10-AM/ACHI/ACS Latest Edition
• state clinical coding authorities
• Independent Health and Aged Care Pricing Authority (IHACPA).

Drug & Alcohol Testing Services

• Quality: ISO 9001:2015/45001:2018 | Issued by TQCSI | Certification Number: AU801-QC-SC
• NATA Laboratory Accreditation: ISO/IEC 17025 | Accreditation Number: 15338 | Site Number: 16007
• ASQA: Registered Training Organisation (RTO) Number: 46557